Please inform Spring Hill Gardens Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. This property will not accommodate hen, stag or similar parties. A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Accessibility Notice for Spring Hill Gardens: Our property is a 3-storey walk-up with stair access to each level. Unfortunately, we do not have elevators, which may make our accommodations less suitable for guests with mobility issues, such as families with toddlers or seniors requiring wheelchair access. Weekly Apartment Servicing: Apartments receive a weekly service, including a starter pack of essentials like soaps, detergents, toilet paper, and tea and coffee supplies. Reception Hours: Please be aware that Spring Hill Gardens Apartments does not operate a 24-hour reception. Our reception is open Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 12:00. Should you plan to arrive outside these hours, we kindly ask that you inform us in advance using the contact details provided on your booking confirmation. Payment Surcharges: A surcharge of 1.5% applies for payments made with Visa or Mastercard, and a 3% surcharge is applicable for payments with American Express or Diners Club credit cards. Payment and Damage Deposit: Payment for your stay will be processed shortly after the booking grace period ends. Upon arrival, a 200 AUD damage deposit is pre-authorised, refundable following your departure, provided there is no key loss, the room is maintained clean, and no damage is detected. Undercover Parking: Limited on-site undercover parking is available for an additional charge. If you require parking, please ensure to contact us in advance to secure a spot.
